Support

Need help with PrintTag? We're here to assist you.

Contact Us

For questions, issues, or feedback, reach out to us:

Email: mattrav06@gmail.com

We typically respond within 24-48 business hours.

Frequently Asked Questions

How do I create a new template?

Navigate to the Templates page in the app, click "Create Template", and use the built-in editor with Liquid syntax to design your label. You can use variables like {{order.name}}, {{order.shipping_address.name}}, etc.

How do I print multiple orders at once?

On the Print page, enter multiple order numbers separated by commas (e.g., "1001, 1002, 1003"). All orders will be fetched and printed together.

What are auto-tags?

When enabled, PrintTag automatically adds a tag (like "printed") to orders after they're printed. You can customize the tag name in Settings. Timeline comments with timestamps are also added to the order.

How does the 30-day free trial work?

When you install PrintTag, you get 30 days of full access at no cost. After the trial ends, you'll be charged $5/month through Shopify billing. You can cancel anytime by uninstalling the app.

Can I use custom CSS in my templates?

Yes! Templates support full HTML and CSS. You can add <style> tags within your template to customize fonts, colors, layouts, and more.

How do I cancel my subscription?

Simply uninstall PrintTag from your Shopify admin. Your subscription will be canceled automatically and you won't be charged further.

Getting Started Guide

  1. Install the app - Accept the permissions and start your free trial
  2. Create a template - Go to Templates and create your first label design
  3. Configure settings - Set your preferred paper size and auto-tagging options
  4. Print orders - Enter order numbers on the Print page and print!

Liquid Variables Reference

Available variables for your templates:

{{order.name}} - Order number (e.g., #1001)
{{order.created_at}} - Order date
{{order.total_price}} - Order total
{{order.tags | join: ', '}} - Order tags
{{order.shipping_method.title}} - Shipping method title
{{order.shipping_address.name}} - Customer name
{{order.shipping_address.company}} - Shipping company
{{order.shipping_address.address1}} - Street address
{{order.shipping_address.city}} - City
{{order.shipping_address.province}} - State/Province
{{order.shipping_address.zip}} - Postal code
{{order.shipping_address.country}} - Country
{{order.customer.name}} - Customer full name
{{order.customer.email}} - Customer email
{{order.customer.default_address.company}} - Customer default company
{{total_weight | weight_with_unit}} - Shipment weight
{% for item in order.line_items %}
{{item.title}} - Product name
{{item.quantity}} - Quantity
{{item.sku}} - SKU
{{item.grams}} - Item weight in grams
{{item.product.type}} - Product type
{{item.product.handle}} - Product handle
{{item.image | img_url: 'medium'}} - Resized product image URL
{{item.edited}} - Whether the line was edited after order creation
{{item.refunded}} - Whether the line was refunded
{% endfor %}
{{ order.shipping_address | format_address }} - Formatted shipping address

Still Need Help?

Can't find what you're looking for? Email us at mattrav06@gmail.com and we'll be happy to help!